SUBSCRIPTIONS

When does my subscription expire?

To view your current expiration date, click HERE and enter your subscription ID, email address, or zip code to continue. You can also give us a call at 888-584-6688, and one of our Subscriber Service Specialists will be happy to assist you with any questions regarding your subscription. And don't worry--if you renew now, we simply add on to the term of your existing subscription.

What happens if I renew my subscription before my expiration date?

Any renewal to an existing TV Weekly subscription tacks onto the end of that subscription; if you have 14 weeks remaining, and you then renew for 52 weeks, you will have 68 weeks remaining. If you see two subscriptions in your record, or if you are receiving two copies of TV Weekly, please contact us at 888-584-6688 so that we can merge the duplicate subscriptions.

What is the deal with the trial offer?

For subscribers who are not familiar with TV Weekly, we offer a trial offer of 13 weeks for $9.75 or $10.49, depending on your location. The 13-week trial offer is non-refundable. Only new subscribers are eligible for the trial offer. Existing subscribers, even those who originally ordered the trial offer, may not renew their subscriptions at the trial offer. Existing subscribers may add additional subscriptions to their account for the trial offer rate, but those subscriptions cannot later be merged for credit.

Can I cancel my subscription?

Yes you can, although we'd love to hear why and see if we can't keep you as a subscriber! Our cancellation policy states that you may cancel your subscription to TV Weekly at any time and receive a refund for the balance of remaining issues, less a $5.00 processing fee. This cancellation policy does not apply to trial offers, which are non-refundable.

 

BILLING

How can I pay for TV Weekly?

TV Weekly accepts checks and money orders via mail and credit card payments online and on the phone. Please do not send cash!

Why is it taking so long to process my payment?

We allow 3-4 weeks for mailed-in payments to be processed. This period of time accounts for the fact that we can receive up to a thousand pieces of mail in a single day, every day of the week. All of these pieces of mail must be hand-sorted before being placed in large batches for payment processing. Batches are then scanned in the order that they are received. That's why we mail your renewal notices so far in advance—we wouldn't want your subscription to lapse while we process your payment! If you are concerned about your subscription expiring before we process your payment, please contact our Subscriber Service Center at 888-584-6688.

Why did you increase subscription rates?

TV Weekly last increased its subscription rates on July 11th, 2016. We work hard to offer the ultimate guide to what's on TV at affordable prices to our valued subscribers, but the fact of the matter is that costs are increasing every day. We're proud to provide the most complete source of print listings available anywhere, and we'll do our best to continue to offer our valued subscribers great value. If you have any questions or concerns about your subscription rate, please contact our Subscriber Service Center at 888-584-6688.

Why didn’t I get the full number of issues I paid for?

TV Weekly offers a newspaper subscriber discount, for subscribers who are also active with a partner newspaper. That discount only applies to subscribers who have their TV Weekly delivered with their newspaper. If you get a newspaper, but get your TV Weekly through the mail, you are not eligible for the discount, and we may adjust the amount of issues on your subscription to reflect the rate change.

 

CONTENT

Where do you get your listings from?

TV Weekly works with several of the major TV listings sources in the country to ensure that our listings are as accurate and up-to-date as possible.

Why are your listings sometimes inaccurate?

TV Weekly is printed about two weeks in advance of the issue date, so that we can deliver magazines to the USPS and the local newspaper depots on time, and make sure our subscribers get their magazines in a timely manner. When the magazines are printed, the listings are accurate, but networks sometimes make programming changes in the period between our print date and your delivery date. We do our very best to ensure listings accuracy, but we can’t account for changes made after the print date. If you notice listings inaccuracies, please give us a call at 888-584-6688 so we can record the changes.

I have something to say about your articles or puzzles. What should I do?

We love to hear subscriber feedback! Give us a call at 888-584-6688 or visit us at www.tvweeklyhelp.com to submit your feedback, and we’ll make sure it gets to the appropriate folks.


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